someone is in my computer, my phone, TV and my bank account too. Please help

1. Acknowledge the Emotion First

Before diving into solutions, we take a moment to recognize the emotional impact: “We completely understand how stressful and overwhelming this feels. You’re not alone — and we’re here to help you through this, step-by-step.”

2. Restore a Sense of Control

Hackers steal more than data — they steal the feeling of control. We immediately give some of that control back by outlining clear next steps: “Here’s what we’re going to do together: first, we’ll secure your systems. Then, we’ll investigate what happened and recover anything affected. We’ll keep you informed at every stage.”

3. Communicate Often, Calmly, and Clearly

During the recovery process, we maintain regular updates — even if the update is simply “we’re still investigating.” “We’re continuing to monitor your systems closely. No new threats have been detected, and we’ll send you another update in two hours.”

4. Frame the Incident as Recoverable — and Surmountable

We reinforce the idea that while this hack is serious, it is fixable, and recovery is not only possible but already underway. “This situation is serious, but with the protections we’re putting in place, you’ll come out of this stronger and even better protected in the future.”

5. End with Empowerment and Future Protection

After resolution, we offer proactive steps like new security training, stronger protocols, or system upgrades.“Now that we’ve resolved this, we can help you set up even stronger defenses to lower the risk of this happening again.”

Final Thought

A hack can shake a customer’s sense of security. But with empathy, clear action, and constant communication, we don’t just fix the technical problem — we rebuild confidence, restore trust, and deepen the relationship.
At WFPPS, we don’t just recover systems — we recover peace of mind.