In an industry where automation and ticket queues often dominate, WFPPS stands out with a rare and valuable approach: White Glove IT Service. But what does that really mean—and why does it matter to your business?
Explore how dedicated, personal support—like having two local engineers per site—translates to faster issue resolution, reduced downtime, and stronger client confidence. White glove service isn’t just luxury; it’s operational reliability delivered.
What Is White Glove Service in Managed IT?“White Glove” isn’t just a buzzword at WFPPS. It’s a philosophy of high-touch, hands-on support, where relationships and responsiveness come first. Unlike standard MSP models where clients get routed through generic help desks, our service is personal, proactive, and locally anchored.
Every WFPPS client site is assigned two dedicated local engineers, backed by our national support infrastructure. These engineers know your network, your people, and your priorities—so when issues arise, solutions come faster and with fewer surprises.
Let’s break it down.
Here’s How White Glove Support Works at WFPPS
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Direct, Fast Response Times
Support calls are answered by a live partner—within 40 seconds. No endless menus, no “your call is important” loops. Real people, real time. -
Local Engineers Assigned to Your Site
Each client location is assigned two local engineers who understand the specifics of your environment. They don’t need to “get up to speed”—they’re already there. -
Prioritized, Tracked, and Transparent Support
Every issue is entered into our ticketing portal, triaged by severity, and tracked from open to resolution. Our dispatcher manages ticket flow to ensure follow-up, clarity, and accountability. -
Remote First, Onsite When Needed
If we can fix it remotely, we will. If not, a site visit is scheduled—usually within 24 hours. You're never left waiting or guessing. -
Smart Hardware Support
If hardware needs replacement, we assess warranty status and environmental impact (e.g., flood, power surge). If a proposal is needed, it’s delivered clearly—before any work is done.
Why It Matters for Your Business
In today’s IT landscape, speed and accuracy are only part of the equation. The real differentiator is trust—and trust is built through personal accountability, responsiveness, and visible care. That’s what WFPPS delivers.
Whether you're an SMB with 10 employees or a global organization with dozens of locations, you deserve a partner who treats your business like their own.
Final Thought
White glove service isn’t an extra—it’s the WFPPS standard. It’s how we help you operate with confidence, knowing your IT is not just managed—it’s personally supported.
Want to learn how our approach could work for your team? Contact us for a free consultation.